Frequently Asked Questions

We supply a comprehensive range of turbine parts including gas turbine components, steam turbine parts, wind turbine parts, hydro turbine parts, mechanical parts, and mechanical generator components. Our catalog includes blades, rotors, stators, casings, seals, bearings, control systems, and cooling components for all major turbine manufacturers.

Yes, we provide global shipping and serve customers worldwide. Our international logistics network ensures efficient delivery to power plants, manufacturing facilities, and service providers across all continents with proper documentation and customs handling.

We serve multiple industries including power generation, oil & gas, renewable energy, manufacturing, marine, and aviation. Our parts are used in power plants, refineries, offshore platforms, industrial facilities, ships, and aircraft engines.

Our custom manufacturing process involves: 1) Submit your requirements through our custom request form, 2) Upload CAD files, drawings, or specifications, 3) Our engineers review and provide a quote, 4) Upon approval, we manufacture using precision equipment, 5) Quality testing and certification, 6) Packaging and global delivery.

We accept various file formats including CAD files (.dwg, .step, .iges), PDF drawings, images (.jpg, .png), and technical specifications in document format. Our engineering team can work with most standard formats used in the industry.

Yes, we specialize in manufacturing obsolete and discontinued turbine parts. Our reverse engineering capabilities allow us to recreate parts from samples, drawings, or specifications, ensuring compatibility with existing equipment.

We use high-grade materials including stainless steel, Inconel, Hastelloy, titanium alloys, carbon steel, and specialized superalloys. Material selection depends on operating conditions, temperature requirements, and application specifications.

We maintain ISO 9001:2015 Quality Management, ISO 14001:2015 Environmental Management, OHSAS 18001 Occupational Health & Safety, AS9100 Aerospace Quality Management, and API 6A Equipment Certification standards.

Our quality assurance includes material testing, dimensional inspection, non-destructive testing (NDT), performance validation, and comprehensive documentation. All parts undergo rigorous testing before shipment to ensure they meet or exceed specifications.

Yes, we provide complete documentation including material certificates, test reports, dimensional inspection reports, and compliance certificates. All documentation meets industry standards and customer requirements.

We offer standard shipping (5-10 business days), expedited shipping (2-5 business days), and emergency delivery (24-48 hours) depending on part availability and destination. International shipping includes proper customs documentation.

Yes, we provide real-time tracking information for all shipments. You'll receive tracking numbers and can monitor your order status through our system or directly with the shipping carrier.

We have extensive experience with international shipping and handle all customs documentation, export licenses, and regulatory requirements. Our logistics team ensures smooth customs clearance and compliance with local regulations.

Yes, we offer comprehensive technical support including part selection guidance, application consulting, installation support, and troubleshooting assistance. Our experienced engineers are available to help with technical questions.

Absolutely. Our technical team can help identify parts from photos, part numbers, or equipment specifications. We maintain extensive databases and can cross-reference parts across different manufacturers.

Yes, we provide 24/7 emergency support for critical situations. Our emergency response team can expedite manufacturing, arrange emergency shipping, and provide technical guidance for urgent repairs.